From Innovation to Impact: Ian’s Story

Ian Griffin has transformed digital learning at The Insurance Institute of Ireland, empowering his team and members through innovative eLearning solutions. Here’s how he partnered with the Digital Learning Institute to drive change—and how you can, too.

I’m Ian Griffin, Head of Online Learning & Innovation at The Insurance Institute of Ireland. For the past 12 years, I’ve managed and supported our digital learning and technology functions, overseeing the design and development of engaging and practical digital learning products. Our team works on everything from CPD and qualification materials to microlearning, podcasts, and assessments, delivering innovative solutions to our members across the insurance sector.

Our journey with the Digital Learning Institute (DLI) began in 2017 when we engaged with John Kilroy and his team to redesign our CPD products. Through their guidance, we developed new master templates and streamlined processes, addressing challenges like capacity and sustainability for our 50+ CPD courses.

As part of this partnership, we also upskilled our staff internally, building their confidence to develop a range of digital learning products. The DLI courses introduced new tools, templates, and frameworks—like the ADDIE process—that have transformed how we create and manage eLearning.

Upskilling our internal team through DLI has significantly reduced outsourcing costs. Instead, we’ve reinvested in technologies like Articulate, Camtasia, and PowToon, enabling our team to create innovative digital content in-house.

This shift has allowed us to expand our offerings, including over 60 new microlearning products. These resources are helping our students grasp challenging concepts and reinforcing their learning in engaging, accessible ways.

The Digital Learning Institute provides an invaluable opportunity to upskill and connect with a supportive network of digital learning professionals. Their approachable team and practical courses have empowered our staff to confidently develop innovative learning products. I highly recommend DLI to any organization or individual looking to enhance their digital learning capabilities.